Effective Date: 20/01/2025

At Khama Labels, we strive to deliver your orders in the quickest and most secure way possible. Below is our Shipping Policy, which provides details about shipping methods, costs, and delivery times for your convenience.

1. Order Processing

1.1 Order Confirmation

• Once your order is placed, you will receive an order confirmation email. This email will include your order details and tracking information (if applicable).
• Orders are processed Monday to Friday, excluding public holidays. We aim to process orders within 2-3 business days of receiving the order.

1.2 Order Dispatch

• After processing, your order will be dispatched within the estimated time frame mentioned in the confirmation email.

2. Shipping Methods & Charges

2.1 Domestic Shipping

• We offer standard shipping across India.
• Shipping charges will vary based on the weight of the items and the delivery location. The applicable shipping cost will be calculated at checkout.

2.2 International Shipping

• At present, we do not offer international shipping, but this may be available in the future. Please keep an eye on our website for any updates.

3. Delivery Time

3.1 Domestic Delivery Time

• Standard delivery time for domestic orders is typically 5-7 business days from the date of dispatch.
• Delivery time may vary depending on the destination, weather conditions, and courier availability.

3.2 Delays in Delivery

• While we make every effort to deliver orders on time, Khama Labels is not responsible for any delays caused by external factors, such as courier delays, public holidays, or unforeseen events.
• If a delay occurs, please contact us at info@khamalabels.com, and we will provide you with an updated status.

4. Tracking Your Order

4.1 Tracking Information

• Once your order is dispatched, you will receive a tracking number via email or SMS.
• You can track your order on the respective courier’s website or by contacting our customer support team at info@khamalabels.com.

5. Shipping Restrictions

5.1 Delivery Areas

• We currently deliver to all locations within India.
• We do not offer delivery to P.O. Boxes or military addresses.

5.2 Incomplete/Incorrect Addresses

• It is the customer’s responsibility to provide a correct and complete address at the time of checkout.
• Khama Labels will not be responsible for orders lost or delayed due to incorrect or incomplete shipping information.

6. Damaged or Lost Shipments

6.1 Damaged Goods

• If you receive a damaged product, please contact us immediately within 48 hours of receiving the order.
• We will ask for photos of the damaged item and provide a resolution, which may include a replacement or a refund.

6.2 Lost Shipments

• In the rare case of a lost shipment, please contact our support team. We will initiate an investigation with the courier service.
• Please allow up to 10 business days for the investigation to be completed.

7. Shipping Insurance

7.1 Insurance Coverage

• All orders shipped by Khama Labels are covered by standard insurance in case of damage or loss during transit.
• If you wish to purchase additional insurance for your order, please contact our customer service before placing the order.

8. Customer Responsibilities

8.1 Delivery Acceptance

• Upon delivery, it is your responsibility to inspect the package and ensure the contents are in good condition.
• In case of any discrepancies or issues with the delivery, please contact us immediately.

9. Contact Us

If you have any further questions regarding our shipping policy or need assistance, feel free to reach out to us:

 Email: info@khamalabels.com
 Phone: +91 9509591211
 Address: Jaipur, Rajasthan, India

Thank you for shopping with Khama Labels! We are committed to delivering your orders quickly and safely, ensuring you have the best experience with us.